... that's how non-geeks feel. I'm extremely sure of that now.
I had been spending some time planning my parents' trip to Kerala. I had every event (flight, car travel, hotel stay, etc.) added neatly to my Evolution calendar. (Given the number of meetings I now have to attend - I've been using Evolution avidly for the past month or so - but that's a different story). Finally, I sent out notifications for each event to my parents.
I called up my Mom expecting the entire travel-plan communication process to be a breeze. What's the complication, I thought. You get a bunch of meeting invites; you click "Accept" for each one and boom! you have a proper travel calendar right in front of you.
She got the mails alright, she even clicked "Accept" on each one of them. But I had one hard of a time trying to get her to the calendar.
Me: Okay, now that you've accepted them, you can see the schedule in the calendar.
Mom: How do I get to the calendar?
Me: Okay, do you use Outlook? [That's what most offices use.]
Mom: Yes.
Me: So, the left pane, sorry column, sorry left side of the screen will have a button for calendar. Click on it.
Mom: It's not there.
Me: Can you see your mail folders?
Mom: Yes. But no calendar.
Me: Okay, I'll call you back in 5 min.
Then I rushed to a guy with Microsoft Windows on his machine. Fired up Outlook and noted the exact location of the Calendar button. It was pretty visible. But then I realized, probably it's been turned off on her machine. I asked the guy with M$ installed, he showed me how to configure your left pane to show/hide various buttons. I was like, yeah right. "Mom look at the left pane, there's a teeny-weeny arrow there which will lead to a menu, which will have an option called 'configure', which will have various checkboxes...." Not happening!
I spent the next 10 mins trying to figure out how to get to the calendar in Outlook without clicking on an onscreen button or going through the configuration process. It's bloody un-intuitive. It's "Go > Calendar" if you don't already know. The shortcut for it is Ctrl+2.
Back to the phone:
Me: Okay, press Ctrl+2.
Mom: [After 30 sec] I did, nothing happened.
Me: Are you in Outlook? [Damn!]
Mom: Yes.
Me: Do you have a Menu item called "Go"? You know, right at the top where file, edit, etc. are? Can you see a "Go" there?
Mom: No, there's no "Go" option!
Me: Are you sure you're using Outlook?
Mom: Yes.
Me: Are you sure it's not Netscape?
Mom: [getting irritated] yes!
Me: okay, are you using Outlook on your own desktop? Or do you sign in to Outlook using the Internet Explorer? [Ah, probably she was on one of the M$ web mail box thingies]
Mom: No. It's on my desktop. We have two different icons. One for Internet Explorer and the other for Outlook Express. [!!]
I wanted to pull my hair out! And as it turn out,
Outlook Express, indeed does not have a calendar application.
I just gave up on the entire cool iCal stuff. Took a screenshot of my Evolution Calendar screen and mailed it to her.