Even after asking my account number (which will give them instant access to all my contact details -- KYC, remember) they still want me to type out my email address, phone number (along with STD code -- mobile numbers don't work), and complete contact address.And finally, the damn thing doesn't work!
What's wrong with just giving an email address? Saves them from the development and maintenance cost of developing this stupid tool. Isn't customer support on email cheaper than doing it over the phone?Update: A friend tell me that the form works on IE and not on Firefox. Irks me even more!
ICICI Bank works best for me. I have had no problems whatsoever, Citibank on the other hand though...
ReplyDeleteICICI is a "chor" bank. I had to bank with them now for the past few years, but I have yet to meet a senior official of even a branch. On the other hand, I constantly encounter these inane guys/gals barely out of college who are really good at saying "Yes Sir", "No Sir" and "Sorry Sir". Beyond this anything else is outside their comprehension. I think ICICI teaches them that customer service means only how to say these three terms.
ReplyDeleteThey have simply no senior guy to talk to, no person with sufficient experience who can make a judgement call on your issues, no personal touch in their dealings and every person you meet at the branch is always interested in selling you something like "2in1 account", Mutual funds, depsit schemes and what not except being there to handle your issues.
Apart from the above dealing with ICICI is pure customer harassment. Nobody's email is available so that one can lodge a complaint and take it forward.
How different from Reliance Telecom where the CEO's email address is given so that problems are immediately sorted out if the lower level guys floor you.
I shall soon be parting ways with ICICI and I would encourage all of you to do the same before you land up in a spot with them.
ICICI Bank is charging different floating interest rates to its new and existing home loan customers. When interest rates went up, ICICI Bank immediately increased the floating interest rates for its existing customers. Now when RBI has reduced key rates, ICICI bank is passing on the benefits only to the new customers and not to existing customers. Existing customers are still being charged at rate of 13.25% while new customers are being offered lower floating interest rates of 9.25-10%. Over and above this, they are also charging pre-payment penalty so that existing customers cannot switch to other banks which are offering home loan at lower interest rates. Let us all sign the following petition against the bank. RBI should intervene to stop this practice.
ReplyDeletehttp://www.petitiononline.com/bagla27/petition.html
Spread the awareness of this petition.
I am highly disappointed in icici bank services - i did not expect such bad service from them. I hope everything gets sorted out. Its created such a mess!
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteEven ABN Amro doesn't allow you to do so. First it said, no spl characters are allowed. When I removed even the commas, & periods, it took me back to the same form, with out any intimation.
ReplyDeleteThis is the usual way to avoid getting any further complaints.....
good comments by karthik
ReplyDelete