
So, it's not only web applications that have cute error messages, now.
A post I made earlier about Flickr's "down for maintenance" message.

| Storage | Row count | Table size | Query time |
|---|---|---|---|
| Uncompressed | 8,259,720 | 7,686 MB | 106 sec |
| Compressed – GzipCodec (RECORD) | 8,259,720 | 4,773 MB | 101 sec |
| Compressed – native gzip | 8,259,720 | 736 MB | 60 sec |
| Storage | Resultant row count | Resultant table size | Query time |
|---|---|---|---|
| Uncompressed | 1,561,633 | 1,608 MB | 699 sec |
| Compressed – GzipCodec (RECORD) | 1,561,633 | N/A [2] | 563 sec |
| Compressed – native gzip | 1,561,633 | 86 MB | 510 sec |
create table raw(line string) partitioned by(dt string)
row format delimited fields terminated by '\t' lines terminated by '\n';
create table streamed_hits(ip_address string, aid string, uid string,
ts string, method string, uri string,
response string, session_id string,
session_start string, pv_number int,
clickstream string)
partitioned by(dt string)
clustered by (aid) sorted by (aid, ts) into 1000 buckets
row format delimited fields terminated by '\t' lines terminated by '\n';
load data local inpath '/weblogs/20090602-access.log'
into table raw partition(dt='2009-06-02');
load data local inpath '/weblogs/20090603-access.log'
into table raw partition(dt='2009-06-03');
from
(from raw
select transform line using 'parse_logs.pl' as ip_address, aid, uid, ts, method, uri,
response, referer, user_agent, cookies, ptime
where lower(line) rlike '^(\\S+) (\\S+) (\\S+) \\[(.*?)\\] "(.*?)" (\\d+) (\\d+|-) "(.*?)" ".*?(mozilla|msie|opera).*?".*'
and not line rlike '^(\\S+) (\\S+) (\\S+) \\[(.*?)\\] "(\\S+) (/images.*?|/styles.*?|/javascripts.*?|/adserver.*?|.*?favicon.*?) (\\S+)".*'
and dt='2009-06-30'
distribute by aid sort by aid, ts asc) parsed
insert overwrite table streamed_hits partition(dt='2009-06-30')
select transform parsed.ip_address, parsed.aid, parsed.uid, parsed.ts, parsed.method, parsed.uri,
parsed.response, parsed.referer, parsed.user_agent, parsed.cookies, parsed.ptime
using 'identify_sessions_and_clickstream.pl' as ip_address, aid, uid, ts, method, uri,
response, session_id, session_start, pv_number, clickstream;
#!/usr/bin/perl
my %monthNum=(
"Jan" => 1,
"Feb" => 2,
"Mar" => 3,
"Apr" => 4,
"May" => 5,
"Jun" => 6,
"Jul" => 7,
"Aug" => 8,
"Sep" => 9,
"Oct" => 10,
"Nov" => 11,
"Dec" => 12,
);
while (defined($line =)) {
if (($host,$user,$apache,$rfc931,$method, $url, $ver, $status,$size,$referrer,$agent,$cookies,$ptime) = $line =~ m/^(\S+) (\S+) (\S+) \[(\S+ \S+)\] "(\S+) (.*?) HTTP\/([0-9\.]*)" (\d+) (\d+|-) "([^"]*)" "([^"]*)" "([^"]*)" (\d+|-)$/) {
# everything found -- nothing to be done
}elsif (($host,$user,$apache,$rfc931, $method, $url, $ver, $status,$size,$referrer,$agent,$cookies) = $line =~ m/^(\S+) (\S+) (\S+) \[(\S+ \S+)\] "(\S+) (.*?) HTTP\/([0-9\.]*)" (\d+) (\d+|-) "([^"]*)" "([^"]*)" "([^"]*)"$/) {
$ptime="";
}
$ts="";
# Converting date to yyyy-MM-dd hh:mm:ss
if (($day, $monthname, $year, $hour, $minute, $sec)= $rfc931 =~/^(\d{2})[\/-]([^\/-]+)[\/-](\d{4}):(\d{2}):(\d{2}):(\d{2})/) {
$month=$monthNum{$monthname};
$ts=sprintf("%04d-%02d-%02d %02d:%02d:%02d", $year, $month, $day, $hour, $minute, $sec);
}
$agent=lc($agent);
$user=lc($user);
print "$host\t$apache\t$user\t$ts\t$method\t$url\t$status\t$referrer\t$agent\t$cookies\t$ptime\n"
}
#!/usr/bin/perl
use Date::Parse;
$session_duration=60*60; # in seconds
$prev_apache=undef;
$prev_ts=undef;
$pv_number=undef;
$session_id=undef;
$session_num=undef;
$session_start=undef;
$clickstream='';
while (defined($line =)) {
chomp($line);
($ip_address, $apache, $user, $ts, $method, $url, $status, $referrer, $agent, $cookies, $ptime) = split(/\t/, $line);
$url, $status, $referrer, $agent, $cookies, $ptime\n";
$url =~ s/(.*?)\?.*/$1/i;
$url =~ s/^\/(trains|flights)\/itinerary\/.*?\/(.*?)/\/$1\/itinerary\/itinerary-id\/$2/;
$url =~ s/^\/(trains|flights)\/itinerary\/(\d+)$/\/$1\/itinerary\/itinerary-id/;
$url =~ s/^\/(activate|reactivate|reset)\/.*/\/$1/;
$url =~ s/^\/share.*/\/share/;
$url =~ s/^\/account\/trips\/.*/\/account\/trips\/trip-id/;
$url =~ s/^\/trains\/stations\/[0-9]*/\/trains\/stations\/numeric-id/;
$url =~ s/^\/trains\/stations\/[A-Za-z]*/\/trains\/stations\/alphanumeric-id/;
$url =~ s/^\/hotels\/info\/.*/\/hotels\/info\/hotel-id/;
$url =~ s/^\/places\/hotels\/.*\/images.*/\/places\/hotels\/images/;
$url =~ s/^\/places\/hotels\/images.*/\/places\/hotels\/images/;
$url =~ s/^\/newsletters\/images\/.*/\/newsletters\/images/;
$url =~ s/^\/index.*/\//;
$url =~ s/\/$//; # remove trailing slashes
if(!defined($prev_apache) || $prev_apache ne $apache){
if($apache eq '-' or $apache eq '') {
# TODO -- use IP address & user_agent to identify sessions?
$pv_number='';
$session_start='';
$session_id='';
$clickstream='';
} else {
$pv_number=1;
$session_start=$ts;
$session_num=1;
$session_id="$apache|$session_start";
$clickstream="$url"
}
} elsif($prev_apache eq $apache) {
if((str2time($ts)-str2time($prev_ts))<=$session_duration) { $pv_number=$pv_number+1; if($pv_number<70) clickstream="$clickstream|$url" pv_number="1;" session_num="$session_num+1;" session_id="$apache|$session_start" clickstream="$url" prev_apache="$apache;" prev_ts="$ts;">
Even after asking my account number (which will give them instant access to all my contact details -- KYC, remember) they still want me to type out my email address, phone number (along with STD code -- mobile numbers don't work), and complete contact address.
What's wrong with just giving an email address? Saves them from the development and maintenance cost of developing this stupid tool. Isn't customer support on email cheaper than doing it over the phone?* Can I pass the customer's shipping address instead of the billing address in the API?I've observed a significant side effect of following the quote-reply-quote-reply model of communication -- especially on tech mailing lists. A lot of discussions regularly morph into flame-wars, mudslinging matches, or "preachers preaching the lesser mortals." Don't get me wrong -- the communication style is not the sole reason for discussions going off track. Obviously a lot depends on the attitude of the people involved in the discussion, but I feel the communication style definitely promotes the degeneration of the discussion. When you read a post you generally disagree with, it's very tempting to pick each line, quote it, and try to rebut it individually. It's very easy to get lost in the trees for the woods.
[Alice] It's possible, but why would you want to do it? You already have the billing address in the DB, don't you?
[Bob] Yes, we do -- but we don't want to share it due to privacy concerns.
[Alice] Okay, then you can pass the shipping address.